Privacy Policy
Barrett's Domiciliary Care Ltd
WE CARE, BECAUSE WE CARE
WEBSITE PRIVACY AND
COOKIES POLICY
AND PROCEDURE
Barrett's Domiciliary Care Ltd
82 Barns Road, Oxford, OX4 3RE | Company No: 15763503
WE CARE, BECAUSE WE CARE
Version 1.0
Date of Issue August 2026
Review Date August 2027 (Annual)
Privacy Lead Katie Barrett, Registered Manager
Approved by Katie Barrett
1. Purpose
Barrett's Domiciliary Care Ltd ("Barrett's Domiciliary Care Ltd", "we", "our", "us") is committed to protecting the privacy and security of anyone who visits our website. This policy explains how we collect, use, store and protect personal data gathered through www.barrettsdomiciliarycare.com (the "Website"), and how we use cookies and similar technologies.
This policy has been prepared in line with:
● The UK General Data Protection Regulation (UK GDPR)
● The Data Protection Act 2018
● The Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR)
By visiting and using the Website, you are accepting and consenting to the practices described in this policy. If you do not consent, please do not submit any personal data to us through the Website.
2. Who We Are
We are Barrett's Domiciliary Care Ltd, a company incorporated in England and Wales. Our company number is 15763503 and our registered address is 82 Barns Road, Oxford, OX4 3RE.
We are the data controller of personal data collected via the Website. Katie Barrett, Registered Manager, has day-to-day responsibility for data protection and can be contacted as follows:
Name Katie Barrett, Registered Manager
Email katie@barrettsdomiciliarycare.com
Telephone 01865 602112
Post Barrett's Domiciliary Care Ltd, 82 Barns Road, Oxford, OX4 3RE
3. Scope
This policy applies to:
● All visitors to and users of the Website
● Service Users, prospective Service Users and their families or representatives who contact us through the Website
● Anyone who submits personal data to us via an enquiry form or other feature on the Website
This policy covers personal data collected through the Website only. Personal data collected in the course of providing care — for example, in care plans and care records — is covered by our separate Data Protection and Confidentiality Policy and Procedure, available on request.
4. Information We Collect
Information You Give Us
You may give us information about yourself by completing an enquiry form on the Website, by requesting that we send you information about our services, or by contacting us directly through the Website. This may include your name, email address, address or location, and phone number.
We will retain this information for as long as we are corresponding with you or providing services to you or the Service User you represent, and for 2 years afterwards in line with our records retention schedule, unless a longer period is required by law or by our regulatory obligations.
Information We Collect About You
When you visit the Website, we may automatically collect:
● Technical information, including your IP address, browser type and version, time zone setting, operating system and platform
● Information about your visit, including the pages you viewed, how you arrived at the Website, and how long you spent on each page
We retain this information for 12 months from the date of collection.
Information We Receive From Other Sources
This may include information we receive about you when you use other services we provide, or from third parties such as commissioners or healthcare professionals acting on your behalf. We will retain this information in line with the retention periods set out above, or as otherwise required for the purpose it was collected.
5. Cookies
Cookies are small text files placed on your device when you visit the Website. They help the Website function properly and allow us to understand how the Website is used. We use the following categories of cookie:
● Strictly necessary cookies — essential to enable you to move around the Website and use its features. These cannot be switched off and do not require consent.
● Analytical or performance cookies — used to understand how visitors use the Website, helping us improve its content and how it works.
● Targeting or marketing cookies — used to make content and any advertising on the Website more relevant to your interests, and to measure the effectiveness of our marketing.
Analytical and targeting cookies are only set once you have given your consent through the cookie banner that appears when you first visit the Website. You can withdraw or change your consent at any time by adjusting your cookie preferences or your browser settings. If you block all cookies, some parts of the Website may not work as intended.
Some of the cookies used on the Website are set by third parties, such as analytics providers. We do not control these cookies and recommend you review the relevant third party's own privacy and cookie information for further detail.
6. How We Use Your Information
We may use the information we collect via the Website to:
● Respond to your enquiries and provide the information or services you have requested
● Fulfil our obligations under any contract entered into with you or the Service User you represent
● Send you information about our services where you have consented to this
● Monitor and improve the Website and the services we provide through it
● Identify and prevent fraud, and protect the security of our systems
We do not carry out any automated decision-making, including profiling, using personal data collected via the Website.
We will not share, sell or distribute your information other than as set out in this policy, without your prior consent, unless required to do so by law.
7. Legal Basis for Processing
We rely on the following legal bases under UK GDPR to process personal data collected via the Website:
● Consent — for example, where you have agreed to receive marketing information or to the use of non-essential cookies
● Performance of a contract — where processing is necessary to provide services you or the Service User you represent has requested
● Legitimate interests — for example, to maintain the security of the Website, understand how it is used and improve our services, provided this does not override your rights and interests
● Legal obligation — where we are required to process data to comply with the law
8. Sharing Your Information
We may share your personal information with:
● Business partners, suppliers and sub-contractors who support the running of the Website or the delivery of our services
● Analytics and marketing providers who assist us in understanding how the Website is used, where you have consented to this
● Regulators, commissioners and other bodies where we are under a legal duty to do so, or where necessary to protect the rights, property or safety of Service Users, staff or others
We may also need to disclose your information if we sell or transfer any part of our business, in which case your information may be disclosed to the prospective buyer.
9. Where We Store Your Data
All personal data collected via the Website is stored within the UK or the European Economic Area (EEA). We do not transfer personal data collected via the Website outside the UK or EEA.
10. Your Rights
You have a number of rights in respect of the personal data we hold about you. These apply for as long as we process your data, subject to certain exemptions:
● The right of access to your data
● The right to rectification of your data
● The right to erasure (the "right to be forgotten")
● The right to restrict processing
● The right to data portability
● The right to object to processing
To exercise any of these rights, please contact Katie Barrett using the details in Section 2. If we believe an exemption applies to your request, we will explain this to you.
11. Keeping Your Information Safe
We take the security of your personal data seriously and use appropriate technical and organisational measures to protect it from unauthorised or unlawful access, loss, destruction or damage. Where the Website allows you to set a password, you are responsible for keeping this confidential and should not share it with anyone.
While we do our best to protect your personal data, no transmission of information over the internet can be guaranteed to be completely secure. Any transmission is at your own risk.
12. Third Party Sites
The Website may contain links to third-party websites. These links are provided for your convenience only. We do not check, endorse or accept responsibility for the content, products, services or privacy practices of any linked third-party website. Please review the privacy policy of any third-party website before submitting personal data to it.
13. Complaints About Our Use of Your Data
If you believe we have not handled your personal data in line with our obligations under the UK GDPR and the Data Protection Act 2018 — for example, if you think we have processed your data without a valid reason, kept it for longer than necessary, or failed to respond properly to a request to exercise your rights — please contact Katie Barrett using the details in Section 2.
When submitting a complaint, please include your name and contact details, a description of your complaint, and any relevant dates or reference numbers.
We will acknowledge your complaint within 3 working days and respond in full within 30 days.
We will keep you informed throughout and treat your complaint in strict confidence.
If you are unhappy with our response, or we have not replied within the applicable timeframe, you can escalate your complaint to the Information Commissioner's Office (ICO). You may also contact the ICO directly at any time without going through our internal process first.
Website www.ico.org.uk
Telephone 0303 123 1113
Post Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
We keep a record of all complaints relating to our use of personal data and use them to improve our data protection practices. Complaint records are retained for 6 years after resolution. This section is reviewed annually and whenever there are changes to the law or guidance issued by the ICO.
14. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or in the law. Any changes will be posted on the Website with an updated review date. We encourage you to check this policy periodically.
15. Associated Policies
This policy should be read alongside:
● Data Protection and Confidentiality Policy and Procedure
● Complaints, Suggestions and Compliments Policy and Procedure
● Consent Policy and Procedure
● Good Governance Policy and Procedure
16. Forms
The following wording supports this policy and is displayed to Website users.
Cookie Consent Banner
Displayed to all users the first time they visit the Website:
"We use cookies to improve your experience on our website. If you are happy for us to use cookies as set out in our Cookies section above, please click 'Accept'. If you would prefer to choose which cookies we use, please click 'Manage Preferences'. You may reject all cookies except strictly necessary cookies by clicking 'Reject'."
No analytical, targeting or marketing cookies will be set unless the user clicks "Accept" or actively enables them through "Manage Preferences". Strictly necessary cookies are set regardless, as they are essential to the Website functioning.
This policy is owned and maintained by Barrett's Domiciliary Care Ltd | Version 1.0 | August 2026
Due for review: August 2027 | Contact: katie@barrettsdomiciliarycare.com | 01865 602112
